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Learn important industry terminology as used by the travel and tourism industry in relation to airline and travel bookings and operations.
Learn important terminology as used by airlines and aiports in relation to airfares, bookings, customs and travel operations.
Advance Purchase Requirement
Ticket must be purchased a minimum number of days before the flight departs.
The Airlines Reporting Corporation - is responsible for supervising payments from travel agencies to airlines along with the manner in which tickets are issued to consumers.
The cost of an airfare prior to addition of fees, taxes or surcharges.
Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.
Seats reserved to be sold to third party companies at a discounted group rate.
A ticket issued at airport check-in that authorizes airplane boarding.
An agreement whereby an airline sells large blocks of seats at a discount for resale by a third party.
A reduced fare for purchases of a large number of tickets.
While amenities vary based on the airline, business class generally falls between first class and coach.
A fee to charged to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
A small fee that a travel agency or services adds to the total fee in order to make money.
A business that has contracts with airlines to sell tickets in bulk, generally at a discounted rate.
An additional fare added to national flights.
A paperless ticket that allows travelers to fly with only a photo ID. Commonly referred to as “E-ticket’s”, they cannot be lost or stolen because it is an electronic reservation.
Discounted airfares offered by travel consolidators.
Fare Basis (Code)
The code that determines the price of an airline ticket.
The class which offers the most premium service. Enhanced seating, meal selection, and drink offerings staples of this services.
GDS - Global Distribution System
An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre.
A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
International Airlines Travel Agent Network - Administers the IATAN card, the only widely accepted form of legitimate travel agent identification.
A trip with a connection flight from a different airline.
The period of time spent between connecting flights.
Lowest Available Fare
The most inexpensive flight currently available.
The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare.
Minimum Connect Time (MCT)
The shortest time required in order to successfully transfer to a connecting flight. It is recommended to select a connecting flight that exceeds the minimum connection time.
Implies the commission has already been added to the price of the fare.
A traveler that doesn’t appear for their flight, hotel, or car rental reservation.
A ticket in which no money will be returned if the customer no longer intends to use the ticket.
A ticket that can only be used by the person who was originally scheduled to fly at the time of purchase.
A flight that travels directly to its destination without connections or layovers.
A less expensive time to travel as result of lower consumer volume during these periods.
Any company that provides any transportation service. Not just limited to flights, it also includes trains, buses, and cruise ships.
A ticket that allows the traveller to depart from a different airport to the one in which they landed.
A journey where the passenger travels on multiple planes using multiple airlines
When a carrier books more reservations than available seats.
Flights, hotels and services which are bundled together and sold at a specific price.
Passenger Facility Charge
An additional fee for the use of the airport.
Passenger Name Record (PNR)
The official name of one's reservation in a computer reservation system (CRS). The record includes all itinerary bookings and related information.
Point To Point
Refers to the fares between two cities.
A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidaters.
To reconfirm intention to travel and to double-check a reservation.
The number assigned to a reservation (PNR). This number is unique to that reservation.
Red Eye Flight
A flight in which travel takes place overnight, generally leaving late in the evening and arriving early the next morning.
Two flights: the destination flight and its return trip.
An airline that offers regularly scheduled flights between destinations.
Any fare that deviates from normal pricing (typically discounted).
The period of time between busy and quiet seasons in which prices are typically at a midpoint.
A passenger who remains on the plane at a connecting stop on the way to his/her final destination.
An individual or company that sell travel services on a commission basis.
An airfare with no limitations. It is typically refundable and has no blackout days.
A written acknowledgement that a passenger has declined something.
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